🌍 REMOTE JOB ALERT – Customer Lifecycle Specialist at TestGorilla | CareerPlug NG

About this opportunity

TestGorilla is seeking a Customer Lifecycle Specialist to own the end-to-end customer journey, from signup to renewal. This role involves mapping, building, and continuously improving customer experiences using AI and behavioral data.

What you need

Is passionate about TestGorilla’s mission to help one billion people find their dream jobs
Has strong written and verbal communication skills in English
Thrives in a fast-paced, remote-first environment
Has experience in B2B lifecycle marketing, customer marketing, customer enablement, lifecycle operations, customer enablement or digital customer success especially in roles focused on customer-facing go-to-market execution and owned the journey execution end-to-end.
Has hands-on experience building lifecycle journeys in customer.io (or something directly comparable) and has proven experience in personalisation of journeys using behavioral data and signals, using AI to scale the impact.
Is fluent with AI content tools, segmentation platforms, and automation workflows
Brings strong writing skills and can translate technical concepts into clear, outcome-focused customer content
Has owned or substantially contributed to customer-facing education (knowledge base, video tutorials, in-app guidance) and writes for clarity and action, not information dumps
Can manage multiple projects with shifting priorities and short turnaround times
Has a proven analytical mindset and uses AI effectively to review data to evaluate campaign impact and customer behavior

What's included

Global Team: Join a fully remote, mission-driven team from around the world
Competitive compensation: Receive a competitive pay €40,960-€51,200 + Share Appreciation Rights (SARs)
Remote & flexible work: Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life.
Remote work budget: €1,000 available each year or up to €2,000 from day 1 if you’re buying a laptop!
Growth & development: Invest in yourself and your your career with a 3.5% L&D budget per year and clear growth opportunities
Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches
Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being