💼 JOB ALERT: Head of Customer Service at Kredi Bank

Reference: CP-93C7B705

Location

Lagos, Nigeria

Work mode

Hybrid

Posted

47 days ago

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About this opportunity

Kredi Bank is looking for a Head of Customer Service to join their team. This hybrid role, based in Lagos, requires a seasoned professional to lead customer service operations and ensure exceptional client satisfaction.

What you need

A Bachelor's degree in Business Administration, Marketing, Communications or a related discipline.
Minimum of 5 years' experience in Customer Service, with at least 2 years in a leadership role.
Banking, Microfinance Bank, Fintech or Financial Institution experience is mandatory.
Strong experience handling customer complaints, loan-related enquiries and customer issue resolution.
Proven experience in telemarketing, customer engagement or outbound sales support.
Tech-savvy with a good understanding of digital banking platforms, CRM systems and customer support tools.
Excellent leadership, communication, problem-solving and stakeholder management skills
A customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.